Refund policy

At PawNest, we want you and your pets to be happy with your purchase. If you receive a damaged, defective, or incorrect item, we offer a 7-day return policy starting from the date you receive your package.

Eligibility Conditions:

• To be eligible for a return or replacement, the item must be unused, unwashed, and in its original condition with all tags and packaging intact.

• Products damaged due to normal wear and tear, pet chewing, or improper use are not eligible for returns.

How to Request a Return: To initiate a return or replacement request, please contact us immediately at muhammadawais125462@gmail.com with your order number, a brief explanation, and clear photos or videos of the issue.

Damaged or Wrong Items: Please inspect your order upon arrival. If the item is defective, damaged, or wrong, email us within 7 days at muhammadawais125462@gmail.com, and our team will evaluate the case to issue a full refund or send a replacement free of charge.

Refund Process: Once your return is approved and inspected, your refund will be processed back to your original payment method within 5–7 business days.